Well managed properties can bring excellent rewards. Managing your investment well is important to minimise your risk and maximise your return.
We have been managing properties for 30 years, working closely with Landlords and Tenants and understand the market.
Many of our new clients come to us unhappy with their property management companies. The many reasons include hidden charges, not completing their contracted duties and not communicating well. We listen, and ensure that we offer a high quality service tailored to you. We offer the following principles to all our clients:
We know it is important to keep you advised about your property and to minimise any potential for misunderstandings. We keep in touch with our clients regularly and promptly we’re available to discuss issues of concern.
We appreciate that unexpected expenses can be difficult to manage. We make our fee structure clear from the outset and fixed wherever possible. While we cannot anticipate every expense for your property, we can help you to budget and advise you to ensure that you can set your maintenance budget and maintain some reserve funds for unexpected items.
We strive to ensure that our clients are more than satisfied with our service. If you have any comments or suggestions, please do not hesitate to let us know. In the unlikely event that you are not happy with our service we have a robust formal complaints handling procedure to promptly deal with any issues.
Effective management and maintenance of your property may involve a wide range of services. We have substantial experience of the property market and ensure that all services are provided efficiently and promptly as. If we can see a way to improve your investment return we will notify you quickly. If we cannot provide a service directly we use trusted sub-contractors and supervise their services on your behalf.
We understand that your property is an important investment and some people have an
emotional attachment to their assets. We act with due diligence to ensure that your property achieves the best return with a professional and understanding service. We send you evidence of our work, using the latest technology, so you don’t have to wonder whether we’re doing our job well.
Access Included is a company Regulated by RICS. The Director is a member of the RICS, Chartered Institute of Housing and the National Register of Access Consultants, with an Honours Degree in Housing. The Landlord can be assured of professional attention at all times.
Access Included is a company protected under the Data Protection Act 1998 with the Information Commissioner’s Office. Your information is safe with us.
We aim to use electronic documents rather than printing paper wherever possible. We produce clear print standard documents where possible and avoid small print. We produce a range of information for both Landlords and Tenants, available on the client section of our website.
Our services include
Registered No: England 05168642 | 216 Cathedral Road, Cardiff, CF11 9JG | 85 Lambeth Walk, LONDON, SE11 6DX